Our team is currently offering Telehealth appointments to assist our patients who may be unable to attend treatment in a clinic setting, are immunocompromised, or are at a higher risk for COVID-19. Telehealth may be an appropriate solution for you to still get quality care from the comfort of your home.

In-clinic physical therapy allows for a more comprehensive initial evaluation, along with skilled intervention, which may include manual therapy, equipment and specialized tools to assist in treatment. However, Telehealth does have benefits as well, with accessibility and travel at the top of the list. We encourage you to speak with your physical therapist to determine whether or not Telehealth is an ideal option for you.

Telehealth is the delivery of healthcare services using technology when the healthcare provider and patient are not in the same physical location. It is similar to an in-clinic therapy session with a state licensed physical therapist; however, the session is conducted virtually, using a secure and easy-to-use live audiovisual conference tool called There is no software to download and you can access from any computer, tablet or smartphone via an internet browser such as Google Chrome, Firefox or Safari. All you need is an audio, video and internet connection and you can get started immediately.

Telehealth appointments are easily scheduled with your therapist. Patients may contact their local Excel clinic, one of our team members will assist you with the appropriate forms and will coordinate the appointment time to fit your schedule. We will email you a link with the date and time to join your scheduled Telehealth session. At the designated time, simply click the link to open Enter your full name in the welcome box and select “Check-In”. You will be prompted to allow use of your microphone and camera. Click on “Allow” and then select “Enable Camera”. You will then enter your physical therapist’s virtual waiting room. Then you will see a message that states “Welcome! I will start the video call in a moment”. Once your therapist starts the video call, your session will begin.

Telehealth physical therapy sessions are conducted live in a one-on-one session and last 30 minutes or 60 minutes. Your physical therapist will provide patient education, they will design an exercise program and modify it as needed to ensure your progression.

Since a Telehealth session is similar to an in-clinic visit, you will need to find an open area in your home to complete your exercises safely. It is also important to have a secure place for your computer/tablet/smartphone to be positioned, so that your therapist will be able to view and observe your form.

The payer landscape for Telehealth is quickly adjusting to the new environment and many changes have recently been implemented to allow for payment of Telehealth services. Coverage varies by insurance carrier and patients can check with their insurance provider to obtain the latest information regarding specific coverage. We will bill your insurance company for Telehealth services received as per their guidelines and patients are responsible for any applicable deductible, coinsurance and copay. Prior to your visit, we will review our payment process and policies should your insurance company not cover our services. 

We encourage you to call your local Excel Physical Therapy clinic to speak with a physical therapist about your specific goals and to learn more about our services. Click here for a list of our Excel clinic locations or call 866-883-9235 today. 

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